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[SOFT] Unexpected: missing HRESULT parameter error when trying to log into Contributor Administration Console after a fresh installation

Problem(Abstract)

After a fresh installation of Planning and applying Fix Pack customer gets an error message when trying to log into Contributor Administration Console:

"An error has occurred while starting IBM Cognos 8 Planning – Contributor Administration

Main form failed to initialize.

Error Details:
Unable to determine if the Planning Tables exist in Content Manager. Unexpected: missing HRESULT parameter"

Cause

This is caused by improper installation - Installing 8.4 GA server components with out a client components and then applying FP2 just for the client. It results in cmplst.txt entry like this:

.
PLANSRVR_version=PLANSRVR-AW32-ML-RTM-8.4.27.80-0
PLANSRVR_name=Planning Server Components
PLANADMIN_version=PLANADMIN-AW32-ML-RTM-8.4.27.80-0
PLANADMIN_name=Planning Administration
PLANCEA_version=PLANCEA-AW32-ML-RTM-8.4.29.109-0
PLANCEA_name=Contributor for Microsoft Excel
PLANCLIENT_version=PLANCLIENT-AW32-ML-RTM-8.4.29.109-0
PLANCLIENT_name=Planning Client
[Product Update Information]
.

 

Resolving the problem

 

Uninstall and re-install Planning

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